FAQS: All you need to know

In most cases, you should see an approximate restocking date on the product page.

In addition, you can sign up for back-in-stock notifications by clicking the 'Notify me when available' button on the product page. You will automatically be notified when the product returns in stock.

Scenario A: Your order has yet to be shipped:

Please email us at info@mominamodestwear.com with a list of the items you would like to add/remove. We will manually edit your order and add/remove the items.

Scenario B: Your order has been shipped already:

Unfortunately, if your order has already been shipped, we are unable to edit it. You will need to place a new order for the additional items or start a return process for items you don't wish to keep.

In either case, we recommend you send us an email at info@mominamodestwear.com and we will be happy to assist you further.

Order confirmation emails are sent out automatically the moment you place your order.

Please do the following if you are unable to find it:

• Double-check your inbox: With the influx of emails coming to our inboxes daily, it's easy to miss one. Search for these two keywords in your email search bar - 'Order' and 'Momina'.
• Check Spam/Junk: Although rare, these emails can sometimes end up in your spam or junk folder.

If you are still unable to find your order confirmation email, please email us at info@mominamodestwear.com with your full name and address, and we'll be happy to re-send the order confirmation email to you.

Shipping and tracking confirmation emails are sent automatically once your package is shipped. There is no need to panic if you placed your order within the last two business days.

If it has been two business days since you placed your order and you have not received any tracking emails, Please do the following:

• Double-check your inbox: With the influx of emails coming to our inboxes daily, it's easy to miss one. Search for these two keywords in your email search bar - 'Tracking' and 'Momina'.
• Check Spam/Junk: Although rare, these emails can sometimes end up in your spam or junk folder.

If you are still unable to find your tracking confirmation email, please email us at info@mominamodestwear.com with your full name and address, and we'll be happy to assist you further.

You do not need to cancel your order if you simply need to make changes. Please review the FAQs above on how to make changes to your order.

If that is not the case and you want to cancel your order, please email us at info@mominamodestwear.com requesting an order cancellation.

Please ensure that you do this as soon as possible because once your order is processed and shipped out, we cannot cancel it. Your order will need to be processed as a return, and you will be liable for all related shipping charges.

Yes, here is a breakdown of orders eligible for free shipping:

Canada - Free over $80 CAD
US - Free over $80 USD
Everywhere else - Free over $250 CAD

We do not ship to Israel. FREE PALESTINE

Shipping is free on all orders over $80 Canada & US-wide.

If your order is less than $80, then we charge a flat rate of $4.99

For orders outside Canada and the US, we use variable rates, which can be viewed on the shipping page during checkout. For these orders, shipping is free over $250 CAD.

Transit times depend on your location, but you can expect to receive your package between 1-7 business days.

The average transit time in Canada is 4 business days.

Transit times depend on your location, but you can expect to receive your package between 2-7 business days.

Yes, we ship worldwide.

To check the applicable rates for your address, proceed through checkout and enter your shipping details to get the available shipping rates.

If you are based outside of Canada and US, we offer free shipping over $250 CAD.

We do not ship to Israel. FREE PALESTINE

Free shipping will only be offered if the subtotal is $80.

Meaning $80 before taxes and after any discounts have been applied.

Please review your order to ensure that the order subtotal is $80.

Shipping carriers do not allow address changes once a package has been shipped.

If our shipping carriers have picked up your package, we cannot change the shipping address on the shipping label.

Always make sure that you use the correct shipping address when placing an order.

Send us an email right away at info@mominamodestwear.com and we can request the shipping carrier to route the package back to us.

Please note that you will be responsible for any costs associated with reshipping the package.

We offer a variety of secure payment options for our customers.

We accept all major cards, including: 

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Interac

We also accept digital wallet payments from:

• Apple Pay
• Google Pay
• Shop Pay

In addition to these, we also accept:

• Paypal

Our customers can also use the Buy Now, Pay Later option with Afterpay. 

All payment data is processed through 100% secure PCI-compliant payment processors.

Your currency will automatically be updated based on your location. For example:

• If you are in Canada, you will see the prices and pay in CAD.
• Likewise, if you are in the US, you will see the prices and pay in USD.

If you are unsure what currency you see, you can scroll to the bottom of the website and check the currency selector in the footer menu.

Once you proceed through checkout, you will see an option to enter your discount code.

Please note: Only 1 discount code can be used at a time.

Once you start checkout, you will see an option to enter your Gift card code above the order total.

Yes, if you're located in or around the city of Calgary, choose the Pick-up option during checkout. You will receive an email notification once your order is ready for pick-up.

Note: Please email us at info@mominamodestwear.com or call us at 587-837-8881 and confirm before driving to the store.

If you are hoping to pick-up your package during the weekdays or outside of store hours, please send us an email at info@mominamodestwear.com or give us a call at 587-837-8881.

Yes, we offer next-day delivery within the city of Calgary.

Choose the Delivery option during checkout.

Note: Orders below $50 will be charged a $5 delivery fee.

Please leave a note on your order with your preferred date and time or send us an email detailing the date, time and your order number.

We will try our best to accommodate your request.

Please note: This applies only to local delivery orders for Calgary based customers

Of course, email us at info@mominamodestwear.com with your order number and what time you would like to pick-up.

Additional details related to local pick-ups can be found in the FAQs above.

Sometimes, the system does not recognize specific addresses, especially in new communities and construction areas.

If you are based in Calgary and you're not seeing the local delivery option at checkout, please email us at info@mominamodestwear.com with your address, and we'll be happy to assist you.

All our products are custom-made and dyed in batches. Slight color variations can occur due to factors like temperature during the dyeing process.

However, we do our due diligence and update our product pictures to reflect any color changes.

We believe in slow fashion and to remain true to our commitment to sustainability, we curate and release new products twice a year.

We generally aim for a major product release for Ramadhan with a smaller second release close to the fall/winter season.

If you like a product that is sold out, check the product page. We generally have an approximate restocking date above the 'Add to cart' button.

You can also sign up for back-in-stock notifications by clicking the 'Notify me when available' button on the product page.

Some products get discontinued and won't be restocked. These products are generally labelled 'Last Chance.'

We work with a number of partners and manufacturing facilities to create our products. The bulk of our products are produced in Pakistan and China, while some items are sourced from Turkey.

All our products are produced in sweatshop-free facilities.

Some products get discontinued and won't be restocked again. As such, we label them as 'Last Chance'.

These products are generally marked down and are final sale.

We meticulously inspect each item before shipping it out to our customers, but mistakes can happen.

Please send us an email at info@mominamodestwear.com with the following:

• Your order number
• Details of the damage

We will gladly replace it for you!

Yes, we have a 14-day exchange policy. Items can be exchanged as long as the products are unused, odor-free and in the original packaging.

Please note: All shipping costs associated with the exchange process are the customer's responsibility.

Items purchased on a discount or sale of 25% or more are final sale and are not eligible for an exchange.

We value the satisfaction of our customers, which is why we offer a 14-day return policy. We accept returns as long as the products are unused, odor-free and in the original packaging.

To get the process started, please send us an email at info@mominamodestwear.com with the following:

• Your order number
• Items that you would like to return

Please note: Any shipping costs associated with the return process are the customer's responsibility.

Items purchased on a discount or sale of 25% or more are final sale and are not eligible for returns.

Please review our Returns and refunds policy for additional details.

We do not charge any re-stocking fees. However, all shipping costs associated with the return process are the customer's responsibility.

How to save on return shipping:
We can purchase return shipping labels on your behalf using our discounted shipping rates. We can then deduct the amount from your refund total. Read the FAQ below.

Yes, we get discounted rates with our shipping carriers, and we'll gladly pass the savings along to you.

We can share the shipping cost and purchase a return label at your request. The label cost will be deducted from your total refund amount.

We will share the invoice of the label with you for full transparency.

We process returns within 3 business days of receiving the package. You will be notified via email once your refund is processed. Depending on your banking institution, it may take up to 7 business days for the refund to be reflected on your bank statement.

If it has been 7 business days since your refund was processed and you cannot locate it on your bank statement, please email us at info@mominamodestwear.com, and we'll be happy to assist you.

Our Calgary Retail store is located in the New Horizon Mall across from the Cross Iron Mall in NE Calgary.

Store Address:

• 260300 Writing Creek Cres, Balzac, AB T4A 0X
• We are located inside the mall in Unit D27 on 89th street & 3rd Avenue.

You can check out detailed directions and store hours here - https://goo.gl/maps/MYinFya77HC7Mb6i7

If you are having trouble finding our store, please call us at 587-837-888 and we'll be happy to guide you.

Monday - Friday | Appointment Only
Saturday | 11am - 8pm
Sunday | 11am - 6pm

Please fill out the Book an appointment form to setup an appointment during the weekdays.

Click the 'Book an Appointment' link below and fill out the form:

Book an Appointment

Everything available on our website is available in our Calgary store. This includes Hijabs, Abayas & Dresses and Hijab Accessories.

We do not carry excess inventory at our retail store, so if something is sold out online, it's most likely sold out in-store as well.