Return & Exchange Policy

We at Momina Modestwear prioritize your satisfaction. We understand that online shopping can make color and texture judgment challenging. Hence, we offer a 14-day no-questions-asked return and exchange policy, provided the items are unused, odor-free, and retain their original packaging. The 14 days start from your order's delivery date.

Received a damaged or faulty item?

Despite our meticulous inspection, mistakes can happen. We're here to make it right.

  • Email us at info@mominamodestwear.com with your:
    • Order number
    • Name of the damaged/faulty item
    • Images/details of the issue
  • We'll arrange a replacement promptly.

Want to exchange an item?

Not quite right color or texture? We'll be glad to help with the exchange.

  • Email us at info@mominamodestwear.com with your:
    • Order number
    • Name of the item you wish to return
    • Name of the item you wish to receive
  • We'll guide you through the exchange process.

Please note, items discounted by 20% or more, or purchased on sale, are final and cannot be returned or refunded.

Want to return an item?

If you're not satisfied with your order, we're here to help.

  • Email us at info@mominamodestwear.com with your:
    • Order Number
    • Name of the item(s) you wish to return
    • Reason for return
  • We'll guide you through the return process.

ADDITIONAL DETAILS

Damaged or Faulty Items

  • Once we verify the item's damage, we'll ship you a new piece and cover all related costs. Please be reasonable in your requests.

Returns

  • Items must be stain and odor-free, and returned with original tags.
  • For hygiene reasons, hijab under caps and hijab scrunchies are final sale.
  • Customers are responsible for return shipping costs. We recommend tracked shipping for security.
  • Refunds are processed within 2 business days of receiving your package. Note, banks may take 3-7 business days to reflect the amount in your account.

Exchanges

  • Items must be stain and odor-free, and returned with original tags.
  • Customers are responsible for all shipping costs, including sending the item back and the cost of shipping the replacement.
  • Exchanges are processed within 2 business days of receiving your package.

Gift cards are non-refundable.

Please, do not ship items back without contacting us first.

Any damage caused by the customer or insufficient packaging during return makes the item(s) ineligible for refund or exchange. We'll ship these items back to the customer, who will bear the shipping costs.

Momina Modestwear Inc. retains the right to reject a refund or exchange if these conditions aren't met.