We value the satisfaction of our customers and offer a 14-day no-questions-asked return policy as long as the items are unused, odor-free, and in the original packaging.
Please email us at email@example.com if you received a damaged item.
I want to start a refund.
Not satisfied with the item(s) you received. Follow these steps, and we'll gladly assist you with the return.
- Please send us an email at firstname.lastname@example.org
- Share your
- Order Number
- The names of the item(s) that you would like to return
- Reason for return (Helps us improve our service)
- We'll provide you with the following steps to complete your return
- The items must be free of any stains or odors and returned with the original tags.
- Shipping the items back to us is the customer's responsibility
- The customer will pay for all costs associated with shipping
- We recommend purchasing tracked shipping for your return package in case it gets lost or damaged in transit to us. Items lost or damaged during transit back to us are not our responsibility. You will need to start a claim with the shipping carrier you used.
- We will process the refund within two business days of receiving your package.
- Once the refund is approved, depending on your banking institution, it may take 3-7 business days for the amount to appear in your bank account.
Items that are not refundable:
- Under Caps (For hygiene reasons)
- Scrunchies (For hygiene reasons)
- Gift cards are not refundable.
- Purchased on a sale of 25% or more
- All markdowns
Do not ship any packages to us without speaking with us first. We are not responsible for any packages sent without speaking to us first.
Any item(s) returned with damage caused by the customer from wear and tear or insufficient packaging will not be eligible for a refund. We will ship the package back to the customer, and the customer will be responsible for any related shipping costs.
Momina Modestwear Inc. reserves the right to deny a refund or exchange if any of the above conditions are not met.