Orders & Notifications

In most cases, you should see an approximate restocking date on the product page.

In addition, you can sign up for back-in-stock notifications by clicking the 'Notify me when available' button on the product page. You will automatically be notified when the product returns in stock.

Scenario A - Your order has yet to be shipped:
Send us an email at info@mominamodestwear.com with a list of the items that you would like to add/remove. We will manually edit your order and add/remove the items.

Scenario B - Your order has been shipped already:
Unfortunately, if your order has already been shipped, we are unable to edit it. You will need to place a new order for the additional items or start a return process for the items that you don't wish to keep.

In either case, we would recommend you to send us an email at info@mominamodestwear.com and we will be happy to assist you further.

Order confirmation emails are sent out automatically the moment you place your order.

Please do the following if you are unable to find it:

  • Double check your inbox: With the influx of emails coming to our inboxes daily, it's easy to miss one. Search for these two keywords in your email search bar - 'Order' and 'Momina'.
  • Check Spam/Junk: Although rare, these emails can sometimes end up in your spam or junk folder.

If you are still unable to find your order confirmation email, please send us an email at info@mominamodestwear.com with your full name and address and we'll be happy to re-send the order confirmation email to you.

Shipping and tracking confirmation emails are sent automatically once your package is shipped. There is no need to panic if you placed your order within the last two business days.

If it has been two business days since you placed your order and you have not received any tracking emails, Please do the following:

  • Double check your inbox: With the influx of emails coming to our inboxes daily, it's easy to miss one. Search for these two keywords in your email search bar - 'Tracking' and 'Momina'.
  • Check Spam/Junk: Although rare, these emails can sometimes end up in your spam or junk folder.

If you are still unable to find your tracking confirmation email, please send us an email at info@mominamodestwear.com with your full name and address and we'll be happy to assist you further.

You do not need to cancel your order if you simply need to make changes to it, please review the FAQs above on how to make changes to your order.

If that is not the case and you want to cancel your order, please send us an email at info@mominamodestwear.com requesting an order cancellation.

Please ensure that you do this as soon as possible because once your order is processed and shipped out, we cannot cancel it. In this case, your order will need to be processed as a return and you will be liable for all related shipping charges.

Shipping

Yes, here is a break down of order eligible for free shipping:

Canada - Free over $80 CAD
US - 
Free over $80 USD
Everywhere else -
Free over $250 CAD

We do not ship to Israel. FREE PALESTINE

Shipping is free on all orders over $80 Canada & US-wide.

If your order is less than $80, then we charge a flat rate of $4.99

For orders outside of Canada and the US, we use variable rates, which can be viewed on the shipping page during checkout. For these orders, shipping is free over $250 CAD.

Average shipping time is 4 business days.

Shipping times depend on your location, but you can expect to receive your package between 1-7 business days.

Shipping times depend on your location, but you can expect to receive your package between 2-7 business days.

Yes, we ship worldwide.

To check the applicable rates for your address, simply proceed through checkout and enter your shipping details to get the available shipping rates for you.

If you are based outside of Canada and US, we offer free shipping over $250 CAD.

We do not ship to Israel. FREE PALESTINE

Free shipping will only be offered if the subtotal is $80.

Meaning $80 before taxes and after any discounts have been applied.

Please review your order to make sure that the order subtotal is $80.

Shipping carriers do not allow address changes once a package has been shipped.

If you package has been picked up by our shipping carriers, there is no way for us to change the shipping address on the shipping label.

Always make sure that you use the correct shipping address when placing an order.

WORKAROUND - Canada Post
For Canada Post packages, you can select a Delivery Preference on the tracking page. You can get your parcel delivered to the post office nearest to the address on the shipping label. You can then pick up your package from that post office.

Local Delivery & Pick-up

Yes, if you're located in or around the city of Calgary, simply choose the Pick-up option during checkout. You will receive an email notification once your order is ready for pick up.

Note: Please send us an email at info@mominamodestwear.com or call us at 587-837-8881 and confirm before driving to the store.

If you are hoping to pick-up your package during the weekdays or outside of store hours, please send us an email at info@mominamodestwear.com or give us a call at 587-837-8881.

Yes, we offer next-day delivery within the city of Calgary.

Simply choose the Delivery option during checkout.

Note: Orders below $50 will be charged a $5 delivery fee.

Please leave a note on your order with your preferred date and time or send us an email detailing the date, time and your order number.

We will try our best to accommodate your request.

Ofcourse. Simply send us an email at info@mominamodestwear.com with your order number and what time you would like to pick-up.

Sometimes, the system does not recognize certain addresses, especially in new communties and construction areas.

If you are based in Calgary and you're not seeing the local delivery option at checkout, please send us an email at info@mominamodestwear.com with your address and we'll be happy to assist you.

Returns & Exchanges

We meticulously inspect each item before shipping it out to our customers, but mistakes can happen.

Please send us an email at info@mominamodestwear.com with the following:

  • Your order number
  • Details of the damage

We will gladly replace it for you!

Yes, we have a 14 day exchange policy. Items can be exchanged as long as the products are unused, odor-free and in the original packaging.

Please note: All shipping costs associated with the exchange process are the responsibility of the customer.

Items purchased on a discount or sale of 25% or more are final sale and are not eligible for an exchange.

We value the satisfaction of our customers which is why we offer a 14 day return policy. We accept returns as long as the products are unused, odor-free and in the original packaging.

To get the process started, please send us an email at info@mominamodestwear.com with the following:

  • Your order number
  • Items that you would like to return

Please note: Any costs associated with shipping the package back to us is the customers responsibilty.

Items purchased on a discount or sale of 25% or more are final sale and are not eligible for returns.

Please review our Returns and refunds policy for additional details.

We do not charge any re-stocking fees. However, all shipping costs associated with the return process are the customer responsibilty.

We can purchase return shipping labels on your behlaf using our businesses discounted rates. We can then deduct the amount from your refund total.

Yes, we get discounted rates with our shipping carriers and we'll be happy to pass the savings along to you.

We can share the shipping cost and purchase a return label on your request. The label cost will be deducated from your total refund amount.

We will share the invoice of the label with you for full transperancy.

We process returns with 3 business days of receiving the package. You will be notified via email once your refund is processed. Depending on your banking institution, it may take up to 7 business days for the refund to be reflected on your bank statement.

If it has been 7 business days since your refund was processed and you cannot locate it on your bank statement, please email us at info@mominamodestwear.com, and we'll be happy to assist you.

Calgary Retail Store

Our Calgary Retail store is located in the New Horizon Mall across from the Cross Iron Mall in NE Calgary.

Store Address:

  • 260300 Writing Creek Cres, Balzac, AB T4A 0X
  • We are located in Unit B37 on 95th street & 2nd Avenue inside the mall.

You can check out detailed directions and store hours here - https://goo.gl/maps/MYinFya77HC7Mb6i7

If you are having trouble finding our store, please give us a call at 587-837-888 and we'll be happy to guide you.

Monday - Friday | Appointment Only
Saturday | 11am - 8pm
Sunday | 11am - 6pm

Please give us a call at 587-837-8881 to setup an appointment during the weekdays.

Head over to this page to book an appointment with us:

Book an Appointment

Please note that during the weekdays we can only book appointments from 6 pm to 9 pm.

Everything that is available on our website is available in-store.

We do not carry excess inventory at our retail store, so if something is sold out online, it's most likely sold out in-store as well.

Couldn't find what you were looking for?

Get in touch and we'll be happy to assist you.

Free shipping

Enjoy free shipping on all orders over $100 anywhere in Canada & US.