We value the satisfaction of our customers and offer a 14-day no-questions-asked return and exchange policy as long as the items are unused, odor-free, and in the original packaging.
Items purchased on a sale or marked down 25% or more are final sale. These items will not be eligible for a return or refund.
Click here if you received a damaged item or you are looking to make an exchange.
I want to start a refund.
Not satisfied with the item(s) you received. Follow these steps, and we'll gladly assist you with the return.
Please send us an email at email@example.com
The names of the item(s) that you would like to return
Reason for return (Helps us improve our service)
We'll provide you with the following steps to complete your return
The items must be free of any stains or odors and returned with the original tags.
Shipping the items back to us is the customer's responsibility
The customer will pay for all costs associated with shipping
We recommend purchasing tracked shipping for your return package in case it gets lost or damaged in transit to us. Items lost or damaged during transit back to us are not our responsibility. You will need to start a claim with the shipping carrier you used.
We will process the refund within two business days of receiving your package.
Once the refund is approved, depending on your banking institution, it may take 3-7 business days for the amount to appear in your bank account.
Gift cards are not refundable.
Do not ship any packages to us without speaking with us first. We are not responsible for any packages sent to us without first getting the go ahead from us.
Any item(s) returned with damage caused by the customer from wear and tear, or insufficient packaging will not be eligible for a refund. We will ship the package back to the customer, and the customer will be responsible for any related shipping costs.
Momina Modestwear Inc. reserves the right to deny a refund or exchange if any of the above conditions are not met.