SHIPPING & DELIVERY IN THE UNITED STATES

  • Shipping is free for orders of $200 USD or more.
  • For orders under $200 USD, shipping rates are calculated and displayed at checkout.
  • Our US packages are shipped with Canada Post or UPS.
  • All our packages are insured and come with a tracking number.
  • Shipping times vary depending on your location, but you can expect to receive your package within 4–9 business days.
  • Packages are shipped out the next business day. Orders placed over the weekend are shipped out on Monday or the next business day.
  • Available expedited shipping options and prices are displayed at checkout.

GENERAL INFORMATION

Here are some additional shipping rules and policies that apply to all packages.

  • All delivery time frames are based on business days and exclude weekends and holidays.
  • Orders placed after 12 pm will be processed the next business day.
  • Orders may take up to 1–2 business days to process. Once processed, you will receive a confirmation email with your tracking number.
  • The customer is responsible for providing the correct shipping address when placing the order. We are not responsible for packages delivered to the incorrect address.

DUTIES & IMPORT TAXES

Applicable duties and import taxes are calculated and collected at checkout. We arrange for these charges to be paid before delivery, so you won’t need to pay them again at the border or when your package arrives.

Duties and import taxes are separate from shipping charges and still apply to orders that qualify for free shipping.

TRANSIT TIMES & DELAYS

We strive to provide an efficient and seamless shipping experience for our customers. However, it is essential to be aware that transit times and delays may occur due to various factors beyond our control.

Transit Times: Please note that the transit times mentioned on our website are based on average shipping times provided by our carriers. These estimates serve as a guideline; however, actual delivery times may vary depending on factors such as destination, carrier service, and the shipping method selected. While we do our best to ensure your package arrives promptly, we cannot guarantee delivery dates.

Factors Affecting Shipping Delays: Shipping delays can occur for a variety of reasons, some of which are:

  1. Carrier Delays: Occasionally, our carriers may experience unexpected delays in their operations due to factors like weather, technical issues, or high shipping volumes during peak seasons.
  2. Address Errors: Inaccurate or incomplete shipping addresses can result in delays or failed deliveries. Please double-check your shipping information before submitting your order.
  3. Unforeseen Circumstances: Events such as natural disasters, political unrest, or global health crises may impact shipping times and cause unexpected delays.

If you want a package delivered urgently or within a certain timeframe, please consider purchasing expedited shipping options at checkout.

LOST OR STOLEN ITEMS

Lost Package: All our packages are insured and come with a tracking number. If your package is lost during transit, please get in touch with us and we can get it sorted out for you. Please do not initiate a lost claim with the shipping carrier before reaching out to us.

Stolen Package: Once a package is successfully delivered to your address, we are not responsible for missing or stolen packages.

Momina Modestwear Inc holds the right to refuse or deny a refund if any of the above criteria are not met.