FAQS

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ORDERS

Yes, we do! Sign up to our newsletter and you'll be emailed an exclusive discount for your first order.

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Order confirmation emails are sent out automatically the moment you place your order.

Sometimes they can end up in your spam or junk folder. Please check your email inbox's spam and junk folders.

If you are still unable to find your order confirmation email, please send us an email at info@mominamodestwear.com with your full name and address and we'll be happy to re-send the order confirmation email to you.

Scenario A - Your order has yet to be shipped.
Simply send us an email at info@mominamodestwear.com with a list of the items that you would like to add to your order. We will manually add the items to your order and send you a payment link for the balance.

Scenario B - Your order has been shipped already.
If your original order has already been shipped, we are unable to edit it. You will need to place a brand new order for the additional items.

In either case, we would recommend you to send us an email at info@mominamodestwear.com and we will try to accomodate you as much as possible.

SHIPPING

Shipping confirmation emails containing your tracking number are sent out automatically the moment your order is shipped.

Sometimes they can end up in your spam or junk folder. Please check your email inbox's spam and junk folders.

If you are still unable to find your shipping confirmation email, please send us an email at info@mominamodestwear.com with your full name and address and we'll be happy to re-send the shipping confirmation email to you.

Shipping carriers do not allow address changes once a package has been shipped.
If you package has been picked up by our shipping carriers, there is no way for us to change the shipping address on the shipping label.

Always make sure that you use the correct shipping address when placing an order.

WORKAROUND - Canada Post
For Canada Post packages, you can select a Delivery Preference on the tracking page. You can get your parcel delivered to the post office nearest to the address on the shipping label. You can then pick up your package from that post office.

RETURNS & EXCHANGES

We meticulously inspect each item before shipping it out to our customers, but mistakes can happen.

Please send us an email at info@mominamodestwear.com with the following:

* Your order number
* Details of the damage

We will gladly replace it for you!

We understand that it can be hard to tell the colours and fabric textures through a screen and one can only truly experience the product in real life.

Which is why we offer a no questions asked exchange policy as long as the product is unused, odor-free and in the original packaging.

If you would like to go forward with the exchange please send us an email at info@mominamodestwear.com with the following:

Your order number
* Items that you would like to return to us
* Items that you would like in return

We'll be happy to assist you further.

We value the satisfaction of our customers which is why we offer a hassle-free no questions asked return policy. We accept returns as long as the products are unused, odor-free and in the original packaging.

To get the process started, please send us an email at info@mominamodestwear.com with the following:

Your order number
* Items that you would like to return

Please note: Any costs associated with the sending the package back to us is the customers responsibilty.

Please review our Returns and refunds policy for additional details.

PICK-UP & DELIVERY - CITY OF CALGARY ONLY

Yes, simply choose the Pick-up option during checkout.
You will recieve an email notification once your order is ready for pick up.

Note: Please send us an email at info@mominamodestwear.com with you estimated time of arrival.

Yes, we offer next-day delivery within the city of Calgary.

Simply choose the Delivery option during checkout.

Note: Orders below $35 will be charged a $5 delivery fee.

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