Shipping and Delivery

SHIPPING CAN BE TRICKY, SO WE BROKE IT INTO BITE SIZED PIECES FOR YOU.

BREAKDOWN BY COUNTRY

CANADA
  • Shipping is free for all orders over $80 CAD.
  • Our canadian packages are shipped with UPS, ICS or Canada Post.
  • All our packages are insured and coming with a tracking number.
  • Shipping times depend on your location, but you can expect to receive your package between 1-5 business days.
  • Packages are shipped out the same day during weekdays. Orders placed over the weekend are shipped out on Monday or the next business day.
  • Expedited shipping is also available and starts at CAD $20+.

For Canadian orders with a value of less than $80, the shipping rates vary from $2.99 - $7.99 based on your order total. 

USA
  • Shipping is free for all orders over $80 CAD.
  • Our US packages are shipped with UPS, Canada Post or USPS.
  • All our packages are insured and coming with a tracking number.
  • Shipping times depend on your location, but you can expect to receive your package between 2-7 business days.
  • Packages are shipped out the same day during weekdays. Orders placed over the weekend are shipped out on Monday or the next business day.
  • Expedited shipping is also available and starts at CAD $20+.
Here is a breakdown of US shipping costs based on order value:
Order Value
 Shipping Cost
$80.00 and up Free
$50.00 - $79.99 $4.99
$1.00 - $49.99 $7.99
REST OF THE WORLD
Shipping rates for countries other than Canada and US are calculated automatically at checkout. 
  • All our packages are insured and come with a tracking number.
  • Free shipping worldwide on order over $250 
  • We ship our international packages through a number of shipping carries including UPS, Fedex and Canada post 
  • Estimated shipping time varies quite a bit depending on where you are in the world. Estimated shipping time will be displayed under the shipping options at checkout.
  • Packages are shipped out the same day during weekdays. Orders placed over the weekend are shipped out on Monday or the next business day.

GENERAL INFORMATION

Here are some additional shipping rules and policies that apply to all packages.
  • All delivery time frames are based on business days and exclude any weekends or holidays. 
  • Orders placed after 2 pm will be processed the next business day.
  • Orders may take up to 1-2 business days to process. Once processed, you will receive a confirmation email with your tracking number.
CUSTOMS FEES
It is the responsibility of the customer to pay any additional custom charges and taxes.

US Customs 
  • Section 321: Shipments whose value is worth $800 or less are considered Section 321 entry. These packages are usually duty-free.
If you decide to return a package due to not wanting to pay the custom duties of your country, the package will be returned to us. We will refund you once we receive the package.

Please note: Any shipping costs for the return along with the initial shipping charge will be deducted from your total. 

LOST or STOLEN ITEM

Lost Package: All our packages are insured and come with a tracking number. If your package is lost during transit, please get in touch with us and we can get it sorted out for you.

Stolen Package: Once a package is successfully delivered to your address, we are not responsible for missing/stolen packages.
Momina Modestwear Inc holds the right to refuse or deny a refund if any of the above criteria are not met.

 

Check out these shipping FAQs

Shipping

Yes, we offer free shipping for both Canada and the US.

Canada - Free over $80 CAD

US - Free over $99 CAD

Shipping times depend on your location, but you can expect to receive your package between 2-7 business days.

Yes, we ship to the US. Shipping is free on all orders over $99 CAD.
Shipping times depend on your location, but you can expect to receive your package between5-9 business days.

Shipping confirmation emails containing your tracking number are sent out automatically the moment your order is shipped.

Sometimes they can end up in your spam or junk folder. Please check your email inbox's spam and junk folders.

If you are still unable to find your shipping confirmation email, please send us an email at info@mominamodestwear.com with your full name and address and we'll be happy to re-send the shipping confirmation email to you.


Free shipping will only be offered if the order total comes out to $80 before taxes and after any discounts have been applied.

Please review your order to make sure that the total order value is $80 before taxes.

US orders - This number would be $99 CAD for US customers.

Shipping carriers do not allow address changes once a package has been shipped.
If you package has been picked up by our shipping carriers, there is no way for us to change the shipping address on the shipping label.

Always make sure that you use the correct shipping address when placing an order.

WORKAROUND - Canada Post
For Canada Post packages, you can select a Delivery Preference on the tracking page. You can get your parcel delivered to the post office nearest to the address on the shipping label. You can then pick up your package from that post office.

Local Delivery - City of Calgary

Yes, we offer next-day delivery within the city of Calgary.

Simply choose the Delivery option during checkout.

Note: Orders below $35 will be charged a $5 delivery fee.

Ofcourse. You can simply leave a note on your order with your preferred date and time. Alternatively, you can also send us an email detailing the date, time and your order number.

We'll be happy to accomodate you.

Ofcourse. Simply send us an emai at info@mominamodestwear.com with your order number and what time you would like to pick-up.

We will share the details with you in our email reply.

Sometimes, the system does not recognize certain addresses, especially in new communties and construction areas.

If you are based in Calgary and you're not seeing the local delivery option at checkout, please send us an email at info@mominamodestwear.com with your address and we'll be happy to assist you.

Can't find an answer?

GET IN TOUCH AND WE'LL BE HAPPY TO ASSIST YOU.

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